Once you’re done, select Software Information and then Update Software. Just press the YouView button and click settings. If the reboot does not work, try checking if your software is up to date. Switch the box off and wait for 10 seconds before you turn it on. A reboot is often enough to fix this issue.
BT HELP YOUVIEW TV
To fix your BT TV box non-working issue, you can follow these steps: BT TV Box Not WorkingīT YouView Box not working is one of the most reported issues in the BT community. Sometimes, an internal telephone extension is a problem and not the phone line. For fibre customers, your Openreach modem should be power cycled. It will indicate if your device is working or not. Check if the lights are turned on in your Hub after. Network problems are often resolved by turning the connection on and off. Broadband needs a functional phone line to work. Use the landline to check if it is working. On the service status page, you can check if there is a network interruption.
BT HELP YOUVIEW HOW TO
How to Fix Signal Problems?įollow these steps to fix the signal issues: Here are the things you can do before calling Customer Support. Try to check the position of your TV aerial, or look into the installation. The reason for this is that the signal is either too weak or too strong and overloads your YouView box. If multiple channels have been affected then you may be dealing with intermittent aerial connection.
If it is only one channel, there is little you can do it probably comes from your provider. There’s no mistake, you know what that means, now you need to figure out is it just one channel, or a few, or all of them. Sometimes there is a message displayed on the screen notifying you of the lost signal.
Go to the Scheduled section of your My TV to check if recordings are set up properly. Turning off your BT TV box wouldn’t allow any recording so make sure it is on before you record. It is only logical that recording would fail if you cannot view the channel properly. How to Fix Recording Problems?įollow these steps to fix your recording problems: It is improbable to recover lost tracks so take measures to prevent such circumstances. The Freeview signal or broadband connection is often the reason for failed recordings. Maybe you had some scheduled recordings and there has been some overlapping so, you should look at that as well. In order to make a good recording, your BT YouView Box needs to be turned on throughout the recording process.Īlso, make sure that the channel can be viewed well before the recording starts. Listed below are the top nuisances that might confront you one way or another if you are a BT customer: Recording Problems Let’s start by identifying the typical problems the BT community encounters. Follow these easy steps for checking updates: If it is still the same after restarting, then check for software updates. If your BT TV box is loading forever, it means that the box is experiencing issues and try to restart it. This is one more issue that requires restarting first.
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